The Customer is Always Right and our customers are London’s hardworking managing agents.
Our services were established precisely in line with what property managers need to keep the buildings and developments in their care clean, safe and well maintained. CIAR also stands for quality, efficiency and value for money.
What our clients say about CIAR
The resident has emailed and said what a good job you have done and asked to pass on her thanks (well done!)
This is great! I have sent your report to the board to show why changing to CIAR was a good idea.
CIAR were a nominated contractor from a resident as part of a communal cleaning tender review for one of my RMC Clients. They duly won the tender and I have been very impressed with their level of service from their levels of service on site including the presentation of the operatives to the attention to detail cleaning work to their customer service standards offering weekly updates following their visits. As a result of these high standards, exceeding my original expectations, I am currently putting CIAR forward for other development tender reviews within my portfolio.
Many thanks, your painter came this morning and just left. He did the whole ceiling area, which is drying now. He covered everything and was very clean and did a great job.
They did a brilliant job. Thank you for arranging such an excellent service.
Since the commencement of the contract for CIAR cleaners to start work at our building it has never looked so clean as it does now. The excellent cleaning "shines" on a first class level which the residents continually admire. CIAR has proven to be a company where the management and cleaners also shine and are dedicated on giving value for money on a continual basis. Well done to CIAR and cleaners alike. Thank you for looking after us and we feel reassured that the level of cleaning and the caring staff will continue for some time to come. Congratulations for making us happy in the knowledge that you care!
The work was done exactly as arranged. I would like to say how impressed I was at the calibre of the workmen. They were professional, punctual, polite, considerate and trustworthy - and they did an excellent job. It was a refreshing experience for which I think you.
Many thanks to CIAR for a positive result!
I just wanted to let you know that the crack in my ceiling has been repaired and the plaster and paintwork restored. I had a really positive experience with your office staff and the two guys who did the work. Queries were responded to promptly, reasonable time-scales were agreed and the guys turned up on the dot on the day they were due to start. They were polite, sensitive, and respectful of my belongings. And they communicated well with me about the progress. It's made a real difference having such a good team managing the whole thing, especially in terms of clear communications beforehand, which meant it was as stress-free for me as it possibly could be.
CIAR have just done an amazing job cleaning on some sandstone coping. If any of you [other property managers] need any sandstone coping cleaned on any of your sites, they are the guys! (Now we know that sandstone coping can be jetwashed!)
Whilst writing, I would like to thank you for the amazing service you provide. Our clients are very satisfied and today again Mr [Leaseholder] wanted to tell you that.
As you know there haven't been many occasions to talk about positive things in this house but today is an exception. I met your operative who cleared the gutters. He was very courteous and diligent and thoughtful in doing his job.
Thank you very much for the visit today. He [operative] was very well prepared and most professional. I hope that [operative] is allocated to the job full time.
I wanted you let you know that I am very happy with the new cleaner. A vast improvement on anything we have had before.
My kitchen looks so much nicer now that the damp marks have gone. Your chaps were very clean, tidy and polite. So please pass on my thanks to them.
Just to say thank you for such a great job on my flat. The guys were charming, and left it spotlessly clean. I was really impressed.
I must credit you with getting cleaners in who did the most amazing job. It is incredibly rare to see individuals take such pride in their work but the whole team yesterday were the most diligent and conscientious group that we've come across in a long long time. Thank you for your help in getting in organised and please pass on my absolute praise.
CIAR have an ability to find practical solutions to building management issues that deliver results and ensure service charge efficiency is maximised. Their founder has instilled a responsibility in each team member to deliver high standards of service - which is evidenced from the cleaning, gardening and maintenance work they do on our buildings,. When we take on new management instructions, the first thing we look to do is get a CIAR presence on site as this not only delivers quick wins which reflects well on us, but through their proactive service it means leaseholders don't need to contact us so we can get on with our job and leaseholders can get on with what's important to them.
I just wanted to say that I visited [property name] over the past week and I would like to say that whoever is cleaning is doing a really good job, I am very happy indeed. I wanted to pass this information on. When credit is due, it's always nice for people to hear.
We use Lee and his team to carry out works to a number of properties we manage from cleaning, day-to-day maintenance to refurbishment. We find them to be efficient, reasonably priced and they keep us up to date during the works and advice promptly of any issues and potential solutions. Staff are polite, trustworthy - and tidy!
I have been working with CIAR for quite some time as we have a cleaning contract with them. This well run company prides themselves on providing a reliable and quality service for their clients. Nothing is too much trouble for this company as they aim to please even for the smallest detail. I am so impressed with the continual good service that I have recommended CIAR undertake our gardening contract. CIAR respects their clients and their objective throughout is to provide a first-class service and this shines through with the hard working and dedicated staff that they employ. Well done CIAR and thank you for an excellent service!
Your painter has finished and has done a terrific job. Finished to a high standard. Thank you for your service.
CIAR has been an excellent service provider and has delivered to budget and exactly to agreed timelines. The attention to detail has been impressive and proposed solutions to unexpected problems have been very constructive.
The client was very impressed with the speed and quality of work!
Massive thanks for this work. Please pass on our thanks to the engineer. He has taken very good care on making sure it's cleaned to the highest standard.
Just wanted to say thank you to you all for doing an excellent job and being so responsive and understanding of my needs. I am so relieved and happy the work has been completed in such good time!
I was very pleasantly surprised to find the building looking a lot better! Many thanks for getting it sorted out and personally I am very happy and I am sure things are set to continually improve. Please send my thanks to the CIAR team.
The attitude he [CIAR caretaker] has displayed so far is exactly what I have personally wanted from the caretaker. Polite, well mannered and good at DIY and general maintenance. Superb.
I just spoke to one of the directors today and she has recognised that the jet wash worked our BRILLIANTLY!
Your engineer came yesterday to remove all the junk etc in the risers and fit the carpet behind the concierge desk. He has done an excellent job fitting the carpet and the only things we have in the risers now are the cleaning materials and extra bulbs. Many thanks for your help.
I'm leaving London so the flat is in your capable hands! Thanks for all your efforts.
Your man arrived bang on time this morning, and did an excellent and impressive job efficiently and without fuss. I'm very happy with the result, and have just paid the outstanding balance to your account. Thanks again.
Our Valued Clients